Support

Need help with MaxHear? We’re here.

Frequently asked

I don’t hear any amplification

MaxHear only works with headphones connected (wired or wireless) — this prevents feedback. Make sure headphones are connected and your phone volume is turned up. Then tap the big button to start.

The sound is delayed or echoey

Bluetooth headphones add a slight delay. For the most natural, real-time sound, use wired or USB-C headphones.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone: Settings → [your name] → Subscriptions → MaxHear → Cancel Subscription. You’ll keep access until the end of the current period.

How do I restore a purchase?

On the subscription screen, tap Restore. Make sure you’re signed in with the same Apple ID used for the original purchase.

Is MaxHear a hearing aid?

No. MaxHear is a general-purpose hearing amplifier for everyday listening. It is not a hearing aid and not a medical device. For medical hearing concerns, please consult a professional.

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