MaxHear
Built for before you're the one emailing for a return address
Nebroo Reviews & Alternative, 120 Days on Paper
Nebroo, a direct-to-consumer OTC hearing aid brand priced mostly under $330 a pair, advertises a 120-day return policy. It is not BBB accredited, and its BBB complaints — about 40 filed in the past year — center on two things: product defects, and refunds that don't happen the way the policy describes.
The pattern shows up in more than one place. MaxHear is a sound amplifier app for iPhone and Android that answers whether amplification helps you at all, for free, using headphones you already own — nothing to ship back, and no return window to test.
Free to try with no account, no email and no card. Headphones required.
"I bought it because my husband was tired of repeating himself. 😂 I was tired of it too, honestly. I mostly use it for TV and conversations at home. It's nice having something I can turn to when I know I'm struggling."
Patricia L., 66 — Orlando, FL · MaxHear userWhat Nebroo owners actually say — on two separate platforms
We read Nebroo's BBB complaint filings and named reader comments on an independent hearing-aid review site, checked 19 August 2026. The complaints aren't concentrated on one platform or one voice — the same story recurs across both.
One BBB complaint, filed after a purchase on 20 July 2025, describes emailing for return instructions on 29 October and 6 November 2025 and calling multiple times with no response — then receiving an email on 5 December 2025 stating the 120-day window had expired. Independently, reader comments on a separate review site describe the identical failure mode, in their own words:
"I ordered a 'package' of Nebroo products and was not satisfied with the quality. I emailed the company, asking for a return address, and never received it, despite multiple emails… This company is dishonest and does not honor their own policies!"
Terry W Osner, reader comment — hearreviews.com"I do not like Nebroo Hearing Aids and they will not answer phone to get address to return very poor service… Will not talk to you."
Glenna Lucas, reader comment — hearreviews.com"I have tryed for aa very long time to use my aids…Requires small screw driver to change volume. Very difficult to do…I feel cheated."
Norma, reader comment — hearreviews.comNorma's complaint is a different kind of problem — a physical control that needs a small screwdriver to adjust, not a return issue — but it points at the same underlying theme: once you own the device, getting help (whether that's a return address or an easier volume control) is reportedly the hard part.
The finding worth knowing before you buy: the return window is real on the page and, per multiple independent complaints, not real in practice
120 days sounds like an unusually generous trial — longer than Audien's 45 or Jabra Enhance's shorter windows. What the BBB complaint and the reader comments above describe isn't a shorter window in the fine print; it's a process that, by their account, simply doesn't respond until the clock has already run out. That's a harder problem to catch before you buy than a genuinely short trial would be, because the number on the page looks fine.
What it costs
Nebroo's lineup spans a wide price range for a direct-to-consumer OTC brand.
| What | Figure | Source |
|---|---|---|
| Pro 2.0 (entry level), per pair | $95–$200 | retail listings |
| Standard models, per pair | $200–$330 | retail listings |
| Infinity (premium), per pair | up to ~$690 | retail listings |
| Advertised return window | 120 days | Nebroo's own policy |
| BBB accreditation | not accredited | Better Business Bureau |
| MaxHear | free to find out, then the plan is shown in the app | — |
Original Medicare covers neither hearing aids nor the exams used to fit them. A wide price range in one lineup is common in this category, but it's worth confirming exactly which model a listing describes before comparing it to any other brand's price.
Nebroo vs MaxHear
Both are self-fit. Compared on what's actually different once that's equal.
| What matters | MaxHear Sound amplifier app | Nebroo OTC self-fit hearing aid |
|---|---|---|
| Try before you own anything | Yes — free mode, permanently No account, no email, no card | Only after buying 120-day window, per multiple complaints hard to use |
| If you want to return it | Nothing to return No purchase, no hardware | Email/call for a return address BBB and reader complaints describe no response |
| BBB accreditation | N/A Not a purchase, nothing to accredit | Not accredited ~40 complaints filed in the past year |
| Hardware required | None Uses the phone and headphones you own | Yes A physical device that can fail or need return |
| Adjustable by you | Yes, live Four-band equalizer, changes as you listen | Varies by model One reader reports a screwdriver-adjusted volume control |
| Cost | 3 days free to try, then the plan is shown in the app Nothing to buy to find out | $95–$690 a pair Medicare pays nothing |
If you buy from Nebroo, document everything in writing and act early in the return window. If you'd rather not take on that risk to find out whether amplification helps you at all, that's the question MaxHear answers first, for free.
Why people check MaxHear before ordering from Nebroo
Chosen from what actually recurs in the complaints above — not a generic list.
No return process to navigate
Nothing was bought, so there's nothing to request a return address for. MaxHear's free mode is simply there, indefinitely.
Test the idea before trusting any seller
MaxHear lets you confirm amplification helps you before you're relying on any company's return process at all.
Adjustment stays in your hands, no tools needed
MaxHear's equalizer — bass, voice, clarity, treble — is a slider you touch, live, with a reset button if you go too far.
Nothing to wait on
No support ticket to file if something goes wrong, because there's no hardware to go wrong. MaxHear runs on the phone in your pocket and any headphones you already own.
Which one is actually right for you
Three honest positions, not two.
Your loss is beyond what a budget OTC device covers
Severe or profound loss, one-ear loss, or conductive/mixed loss needs a professional. Go promptly if loss came on suddenly or you have ear pain, discharge, dizziness or ringing.
You accept the documented return risk
Some owners report being satisfied with the sound and comfort at this price point. If you buy, keep every communication in writing and act well before the 120-day mark, not at it.
You'd rather not test a return policy to find out
Your struggle is situational, or you want a lower-risk way to learn whether amplification helps before ordering hardware from any seller. Test it free first.
A ten-minute check before you order
Do this before adding anything to a cart. It costs nothing and gives you a real answer.
Write down your three hardest moments
The restaurant table, the phone call, the TV at family dinners. Specific beats "I can't hear well."
Grab headphones you already own
Wired or Bluetooth, whatever you have — no new hardware needed to test the question.
Start in a quiet room, level low
The app opens quiet on purpose — you set the level, with one person talking to you.
Then test your actual worst room
The kitchen mid-cooking, or a café at lunch. That's the situation you're really solving for.
Judge it on one thing
Are you asking people to repeat themselves less? If yes, you've learned amplification helps — without betting on any company's return process.
FAQ: Nebroo reviews and alternatives
Is Nebroo BBB accredited?
No. Nebroo is listed with the Better Business Bureau as a hearing-aid-parts business in Austin, TX, but is not accredited, with roughly 40 complaints filed in the past year, mostly about product defects and refund processing.
Does Nebroo's 120-day return policy actually work?
The policy exists on paper. Multiple, independent complaints — on the Better Business Bureau and in named reader comments on a separate review site — describe the same pattern: emails and calls requesting a return address going unanswered until the window had lapsed. If you buy, document requests in writing early.
How much do Nebroo hearing aids cost?
From about $95 for the entry-level Pro 2.0 up to roughly $690 for the premium Infinity line, per current retail listings.
Can an app replace a hearing aid?
No, and MaxHear doesn't claim to. It's a sound amplifier app, not a medical device, and isn't authorized as a hearing aid. Its purpose is answering whether amplification helps you at all, for free, before you spend anything on hardware.
Related reading
See Voice Focus, the equalizer and Ear Guard inside the app
A walk through the four screens that do the work, in the order you'll meet them.
Free to tryWhat's free forever, and what Premium adds
The exact limits of the free mode, and what unlocks with the 3-day trial.
Another documented return problemOricle (searched as "Oracle") reviews & alternative
A different brand, a different return-policy pattern, same underlying lesson.
Compare other brands
Lexie and Oricle sit in the same self-fit OTC category, each with a documented risk worth reading before you buy. We're building an honest page for each.
Stop asking people to repeat themselves
Install MaxHear, connect the headphones you already own, and hear the next conversation clearly.